If Vitelity is an ITSP, the problem is with the underlying carrier that provides the actual interconnection and switching facilities.
It is their responsibility to contact the underlying origination carrier to resolve the issue. Bill Michaelson wrote: > I have a Vitelity DID which generally works, but calls from a particular > caller do not reach it. Vitelity has thus far disavowed any > responsibility for working through this problem. I recognize that some > action might be required by another provider which is outside Vitelity's > control, but it seems that they should at least be trying to help > resolve the problem by helping me determine the responsible party and > facilitating contact - because it is their DID/service that cannot be > reached. > > In the past when I had a similar problem with a Junction DID, the folks > at Junction resolved it with no hassles and zero intervention on my > part. But Vitelity just keeps closing out my trouble tickets while > responding in a way that indicates that they are not reading my reports > carefully. > > How does this compare to others' experiences with Vitelity and other > providers? Is there a way that I can determine whom to contact given > only an originating number? Any words of wisdom? Documents I can read > for educating myself? -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (706) 338-8599 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users