Hi, which version of asterisk are you running? Perhaps if you post your extensions.conf and others related files you could get more accurate help. If you answer a ringing phone and you can't answer the call, there you could have a network or sip config problem, that means that the SIP packet is not returning to the pbx. Regards.
Lucas On Thu, 23 Oct 2008 10:30:29 -0200, Fernando Serto <[EMAIL PROTECTED]> wrote: > Hi, > > I've been very puzzled lately. I installed a phone system for a friend > a few weeks ago, and they're having a problem that I can't get rid of, > actually 2 problems. Before I go into the problems, let me tell you > about the setup. It's a pretty small setup with only 4 handsets, all > Polycom 320s, the server is a Dell SC440 with Intel E2180 CPU (dual > core, 2GHz) and 512MB Ram. Internet Connection is an ADSL2, with a not > so reliable ISP in australia. For incoming calls, I had a Digium > TDM410P with 4xFXO modules and HWEC. Because of these problems, i > replaced the Digium card with a Sangoma A200D, but it didn't make any > difference to the problems. All phones are hooked up to a Netgear PoE > switch. > > Almost forgot to mention that this is not my first Asterisk setup, and > in fact it is my 4th, and I used various SIP handsets before, and also > different cards (Analog and Digital), so I'm not a total noob. > > Let's get to the problems... > > 1) Some incoming calls cannot be picked up > Sometimes, incoming calls, coming through the analog card, cannot be > picked up. All handsets are set to ring at the same time on incoming > calls. and most of the time, calls can be answered on any of the > handsets, but maybe 3 or 4 times a day, all handsets will be ringing, > and you go to one handset to answer the call, you pick the handset, > and it doesn't answer the call, it keeps ringing, then you go to > another handset, and still can't pick up, sometimes, you can even try > all 4 handsets, and no luck. but, at other times, you can't answer on > the first handset, but you can on another, and it is totally random. > but people are pretty pissed off for running around to answer a call. > and what puzzles me is that you can sit around watching logs for > hours, and it won't happen, other times, it happens 3 times in a row. > any ideas? > > 2) Delay on outgoing calls via SIP > People have been saying that when they call people, there's a delay > for the call to be answered. For example, caller dials a number, > callee answers the ringing phone, but caller is still listening to a > ringing tone, and after a few seconds (up to 15 seconds) it sounds > like the callee has just answered the call, when in fact, he had > already answered a few seconds before. Problem with this is that some > callees will hangup before the caller starts talking. These calls are > going via pennytel, in australia, which seems to be a pretty good VOIP > provider around here, and I've been using it on other setups and never > had these issues. > > Well, sorry for the long first post, but I would really appreciate any > suggestions you have. > > Cheers, > Fernando > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users