Most voicemail/answering service dont' care about callerid or ani, they instead use the DID that the call comes in on to decide how to answer the call. Get a different voicemail/answering service.
On Tue, Jan 20, 2009 at 9:32 AM, mail-lists <mail-li...@peachnet.com> wrote: > Hello, > > We're having some issues with CallerID and I thought someone here might > be able to shed some light as none of our carriers seem to know what I'm > talking about. > > The issues is this: > > A client of ours uses an after-hours voicemail service as mandated by > their corporate office. We have a Day/Night setting that lets them turn > this on and off. A call comes in from one of their customers and gets > forwarded back out to the voicemail service with the CallerID set to the > clients DID. The voicemail service checks the callerID of the incoming > call to determine which agency is calling. > > The problem is this: The voicemail service (who uses verizon), looks at > the ANI field in the CallerID which shows up as something other than our > clients DID (notably our BILLING number) We've called two of our > carriers (one a SIP provider, the other our PRI provider) and they both > say they make no distinction between 'regular' CallerID and the ANI > field. The PRI provider said if we have 'station-level' callerID (which > we do) the number should show up fine. > > I've contacted the voicemail service and they say there's nothing they > can do on their end. I've played around with setting the ANI fields on > our asterisk servers and as far as I can tell the ANI is correctly set > to the same as the callerID (Tried Set(CALLERID(all) and > Set(CALLERID(ANI) ). > > Does anyone have any idea what we might look at next to get this > resolved? I'm pretty eager to figure this out as we potentially have a > dozen clients that are interested in signing with us, provided we have > this working. > > Thanks a lot! > > Steve > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users