Hello Everybody I am using Trixbox 2.4 (with TE420P & PRI lines) .. my setup is like Calls -->Asterisk-->legacy pbx--->analog extensions(agents). Whenver a call comes in , asterisk dials the ACD number of the legacy pbx which in turn decides to route to appropriate agent.. for ex : s,1,Dial(ZAP/g4/5432) [g4 is the 4th span and 5432 is the ACD number of legacy pbx under which agents like 102,103,104 are present. Now my question is (might be very silly) :
1. I dont have a queue stats software for my legacy pbx, the agents stil logon and logout on their legacy pbx..I was wondering if its possible that all these 102,103,104 etc login to a queue which resides on asterisk ? Can they login and logout of the asterisk queue..I am asking this since there are very nice asterisk queue reporting utilities out there for free..and i wud like to use them ...this will also help me using screen pop-ups for my agents...i know SIP extensions can simplify my setup but echo problems scare me also i dont want to throw my legacy pbx on which i invested heavily.. Can anyone throw some pointers ? Thanks in advance Sriram
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