Following up my own thread, I am kicking myself for quickly posting without doing a bit of research. Apparently (no surprise) this integration of Outlook and Asterisk is very old news, and there are many projects out there. Anyone dealt with Thirdlane?
http://www.thirdlane.com/products/thirdlane-dialer This seems to be just the ticket... Cheers, j On Fri, 30 Jan 2009, Jeff LaCoursiere wrote: > > Funny how a topic will come up that you have never dealt with before, and > suddenly it comes up from multiple directions at the same time. I was > recently involved in a meeting where TAPI (which I understand only > vaguely) was proposed as way to link a custom application to Asterisk for > outbound and inbound call processing, much like SugarCRM and probably > others are doing. > > Today I was asked by an existing client if I knew a way to synch their > mobile device contacts with the system in some way so that they would have > quick access to speed dial or otherwise call up a personal directory on > their (Polycom) phones that could be synched in this manner. > > It struck me that the Polycom directory interface is a bit kludgy for such > things, having no search capability and no sorting capability once loaded > that I am aware of. Given the meeting last week it seems that a more > elegant solution would be to link Outlook itself with Asterisk, so "right > clicking" a contact makes it possible to launch an outbound call. That > would take care of integrating a WHOLE LOT of devices, as (sadly) the MS > contact database would be the go-between that all of these devices synch > with in one way or another already. > > Is TAPI the right protocol to investigate for this purpose? Would > something like Fonality's HUD software bridge this gap? Has this > wheel already been invented? > > Hoping for some thoughts! > > Cheers, > > j > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users