This is one approach. I'm sure there are better answers available. This just seemed to be a simple one.
_____ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Christopher Aloi Sent: Thursday, March 19, 2009 3:19 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Question regarding call queue and penalty's Ahh - so use three queues and not one queue with three penalties? On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas <da...@debsinc.com> wrote: Wouldn't this work? Exten => s,1,Queue(level1,20) Exten => s,n,Queue(level2,20) Exten => s,n,Queue(level3,20) Exten => s,n,voicemail ; nobody answered _____ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Christopher Aloi Sent: Thursday, March 19, 2009 2:56 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Question regarding call queue and penalty's Hey All - I've got an interesting problem, here is what I'm trying to accomplish: Six agents, two queues, three skill levels Queue A (queue B is the same) - Level 1 -- Agent 1 -- Agent 2 - Level 2 -- Agent 3 -- Agent 4 - Level 3 -- Agent 5 -- Agent 6 I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X seconds, if agent 1 and agent 2 ignore the call, try level 2, ring level 2 (agents 3 and 4) for X seconds, if agent 3 and agent 4 ignore the call, move to level 3. I'm using dynamic agents via the Add Queue Member method (SIP/EXTENSION). I can accomplish this by adding autopause=yes, but my agents who ignore the call are then paused and won't receive the next call (level 1). I need to accomplish this using a queue to get reports. Using 1.4 Any thoughts? -Chris _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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