I'm having a strange issue, and not really sure where to even begin to 
troubleshoot it. First let me explain that I have all agents setup 
locally ( local/1...@agents/n)

A call will come in and ring to the agent. When the agent answers the 
call, they just hear a dial tone. Agent hangs up. Asterisk still shows 
the agent as 'in use' in queue status.  And 'show channels' shows that 
the channel is still active.

I have enabled full logging, and noticed this when it happens:

[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0

What makes it more strange is that I can ChanSpy on that active channel, 
and I can hear the caller talking to themselves.

The logs also show asterisk bridging the incoming SIP connection with 
the Phone, but when the agent hangs up, it shows the agent as hanging 
up, but it's not closing the bridge.

Any ideas? Where should I begin in troubleshooting this? Thanks!

-- 
Regards,
Robert Broyles
Team Lead - Customer Support Rep
Poornam Inc aka Bobcares
Phoenix, Arizona, USA 602.288.9145



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