I'm having a strange issue, and not really sure where to even begin to troubleshoot it. First let me explain that I have all agents setup locally ( local/1...@agents/n)
A call will come in and ring to the agent. When the agent answers the call, they just hear a dial tone. Agent hangs up. Asterisk still shows the agent as 'in use' in queue status. And 'show channels' shows that the channel is still active. I have enabled full logging, and noticed this when it happens: [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 [Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples from write factory 0xacfbce0 What makes it more strange is that I can ChanSpy on that active channel, and I can hear the caller talking to themselves. The logs also show asterisk bridging the incoming SIP connection with the Phone, but when the agent hangs up, it shows the agent as hanging up, but it's not closing the bridge. Any ideas? Where should I begin in troubleshooting this? Thanks! -- Regards, Robert Broyles Team Lead - Customer Support Rep Poornam Inc aka Bobcares Phoenix, Arizona, USA 602.288.9145 DISCLAIMER : This email and any files transmitted with it are property of Poornam Info Vision Pvt. Ltd. This email contains confidential information intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender immediately and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users