Hello, I have a fairly standard call center. I'm running 1.4.23.1. I am trying to get a mechanism where : 1- Employee A can have the phone at his desk ring when a call comes in the queue 2- When already on a call, employee A does not hear a "beep" in his phone because another call is trying to come in
It's fairly simple. I tried a few different things: in queues.conf [559] member => Agent/109988 The issue is the that the agent needs to wait on the phone for a call to come in. I read http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin but it will be deprecated and the doc/queues-with-callback-members.txt means that I would have to convert to AEL (unless I can do extensions.conf and extensions.ael at the same time. Not sure) I tried this as well: [559] member => Local/6...@q2a/n member => Local/7...@q2a/n In conjunction with http://www.voip-info.org/wiki/view/Asterisk+Queue+with+limited+calls+per+IAX+agent . It's been causing issues where an incoming call will go in the queue and even though I have staff ready to answer, the system does not ring physically ring anyone (the logs show different, therefore huge confusion) I am guessing many of you here on this list are doing or have done something fairly close to what I am attempting. I welcome your help. Haim. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users