is your agent configured to support call waiting ? if so then THIS can happen
Martin
On Thu, Apr 2, 2009 at 3:57 PM, David @ULC <ucoms2...@gmail.com> wrote:
> Many time we face an issue where even if an agent is on Call, another call
> comes in.
>
> Sometimes, even if agent hang up the call, call stays back and another come
> sin and then both customers can hear each other { which i think is VERY
> dangerous }
>
> Any Solutions ?
>
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