Hi, In 1.6.1, it seems Attended Transfer do not behave exactly behave like Blind Transfer when transferer hangs up before callee answers : - in Blind Transfer, caller (ie transferee) is hearing Ringing tone when callee's phone is ringing - in Attended Transfer, caller (ie transferee) is hearing Music On Hold when callee's phone is ringing - in Attended Transfer, if callee don't answer in a given time frame, call comes back to transferer again
Bottom line is you still need to teach both Blind and Attended transfers. Is there a way to set Attended Transfer to mimic exactly Blind Transfer ? What could be a use case in which one would need Attended Transfer not to transform into a Blind Transfer ? Regards
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