Thanks for the reply.
1. The extensions in the Queues are setup as Agent members, defined in
Agents.conf, then within the definition of the queue in queues.conf
they are made members of the queue.
2. As for the recording my diaplan is as follows:
[main-line]
exten => s,1,NoOp()
exten => s,n,NoOp(CallerID-dnid ${CALLERID(dnid)}))
exten => s,n,NoOp(CallerID-number ${CALLERID(number)}))
exten => s,n,NoOp(CallerID-name ${CALLERID(name)}))
exten => s,n,Wait(2)
exten => s,n,Answer
exten => s,n,Playback(/var/lib/asterisk/sounds/custom/queue_greeting)
exten =>
s,n,MixMonitor(/var/www/monitor/${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}_${CALLERID(number)}_${UNIQUEID}.WAV||)
exten => s,n,GotoIfTime(20:00-7:45|mon-fri|*|*?Afterhours)
exten => s,n,GotoIfTime(*|sat-sun|*|*?Afterhours)
exten => s,n,GotoIfTime(*|*|25-26|dec?Afterhours)
exten => s,n,GotoIfTime(*|*|1|jan?Afterhours)
exten => s,n,GotoIfTime(*|*|1|sep?Afterhours)
exten => s,n,GotoIfTime(*|*|21|mar?Afterhours)
exten => s,n,GotoIfTime(17:30-20:00|*|10|apr?Afterhours)
exten => s,n,GotoIfTime(*|*|11|nov?Afterhours)
exten => s,n(Businesshours),Queue(MainQueue|t|||3600)
exten => s,n,Hangup
exten => s,n(Afterhours),Queue(AFTERHOURS|t|||3600)
exten => s,n,Hangup
I am under the impression that MixMonitor records both streams and
mixes them at the same time, meaning I'm not recording on the caller
or callee but both. However, I could be mistaken. Thanks.
On Tue, Jul 7, 2009 at 7:08 PM, Miguel Molina <mmol...@millenium.com.co> wrote:
>
> Darrin Henshaw escribió:
>
> 2. The issue does seem to be limited to MixMonitor and the Queue
> application, as in testing I setup mixmonitor on my extension dialed it from
> outside the company(my cell phone) and transferred the call without stopping
> the recording.
>
> I have a couple of questions on this:
>
> 1. Are you using SIP/IAX2/whatever extensions as queue members or Agent type
> members?
> 2. If you are using Agent members, on the queued calls (though is the same
> call) are you recording from the Agent channel (callee) or from the client
> channel (caller)? That would make a difference in case of a transfer, because
> the callee leg changes but the caller leg is the same.
>
> Cheers,
>
> --
> Ing. Miguel Molina
> Grupo de Tecnología
> Millenium Phone Center
>
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