Hi all, I am trying to understand how I can get a simple IVR scenario to work properly (having already removed most of my hair...).
The basic requirement is as follows: * Caller arrives at our main number * Caller is greeted and then told they can enter an extension number, if known, or wait and their call will be connected to an available rep. * The IVR then dials a group of extensions (if the caller didn't enter one obviously). * Someone picks up the call and the connection is established and logged. Now, I have all of this working apart from the last piece. My IVR rings various extensions and I can pick up the call just fine. But my problem is that the data asterisk records regarding the call is wrong. It correctly identifies the CallerID, but it always records the destination as "s". Not the extension of, for example my SIP phone (101). If the incoming caller dials 101 whilst in the IVR, the log is correct. I can see *why* I am having this problem (There is no extension when you arrive in the IVR other than "s"), but I cannot see *how* to fix it. Please can I ask how do others handle this so it works properly (I've included the basics of my DP below)? I'm running Asterisk 1.4.21.2~dfsg-1ubuntu3 on Ubuntu Server 8.10. Thanks Alan Here is the IVR which callers are dropped into: [tolc_menu] ; Welcome and information to callers exten => s,1,Answer() exten => s,n,Wait(2) exten => s,n,Background(welcome-to-tolc) ; Say Hello exten => s,n,Wait(1) exten => s,n(tryagain),Background(enter-ext-of-person&or) ; Enter extension number if known, or exten => s,n,Background(pls-stay-on-line) ; Trying to connect... exten => s,n,WaitExten(5) exten => s,n,Macro(belllord,${ALANL}&${ALANB},303) exten => _10[1-5],1,Macro(call_extension,SIP/${EXTEN}) exten => _20[1-5],1,Macro(call_extension,IAX2/alanb/${EXTEN}) The Vars ALANL and ALANB are: ALANL=SIP/101 ALANB=IAX2/alanb/202 Here is the Macro belllord: [macro-belllord] exten => s,1,Dial(${ARG1},20,t) exten => s,n,Goto(s-${DIALSTATUS},1) exten => s-NOANSWER,1,Voicemail(${ar...@business,u) ; business is the voicemail context, ${ARG2} is the mailbox number to dial exten => s-NOANSWER,n,Hangup() exten => s-BUSY,1,Voicemail(${ar...@business,b) exten => s-BUSY,n,Hangup() exten => _s-.,1,Goto(s-NOANSWER,1) Here is the call-extension Macro: [macro-call_extension] exten => s,1,Dial(${ARG1},20,t) ; Ring channel for up to 20s exten => s,n,Goto(s-${DIALSTATUS},1) ; Go to either no answer or busy. exten => s-NOANSWER,1,Voicemail(${macro_ext...@garden_house,u) exten => s-BUSY,1,Voicemail(${macro_ext...@garden_house,b) exten => _s-.,1,Goto(s-NOANSWER,1) _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users