I have a new Asterisk system going into production next week and I'm a bit stumped as to the best way to handle the Dialplans for it.
The Asterisk system is replacing 4 separate PSTN lines with both SIP & PSTN inputs. The setting up of the dial plan is giving me some design headaches, which probably means I'm missing something obvious and doing this the hard way. I have separate entire phone 'systems' for each incoming DID. For example, this one system will handle 4 separate incoming DIDs. The first (let's call it Company A) takes a call, plays a menu, gets input from the caller, directs them to the appropriate extension (ie. Press 1 for sales, 2 for support, etc.). The second DID has a similar setup with a menu, but its for an entirely different company. The incoming extension number I'm getting for this will be entirely different, therefore will be the definition of this phone menu structure. The others are simply numbers that go through a 'Time of Day' check and then simply forward to an extension. I have it all working fine by using: extern => 2125551111,1,..... extern => 2125551111,2,..... etc. for the first number, and then a second set for the second number like: extern => 2125551112,1,..... extern => 2125551112,2,..... The problem is when I get to the Background() command to play the sound file and get the input from the user for the menu. Since the input from the user becomes the extension, I then have a problem that my multi-faceted dialplan now gets confused with what extension applies to what menu, etc. I need to be able separate these into their own sections so that extensions won't conflict but I'm not sure how to do this. All the calls are coming in from one SIP provider, so I have only one context that I'm using because of that. I'm not sure if there is a way to create separate contexts for this and branch to them? I must be approaching this wrong. Can anyone point me in the right direction so I create something that is manageable for the future and won't have conflicts on user inputs between the systems? Thanks Myles _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2009 - October 13 - 15 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
