Hi Barry, Thank you for the hint, but I forgot to mention that we have a few advertisements, and we want the callers to listen to only one at a time, and in a round robin or random order. Using Playback() doesn't seem to serve that purpose. Is there any better way to achieve that?
Thanks. Andy On Thu, Aug 27, 2009 at 11:56 AM, Barry L. Kline<blkl...@attglobal.net> wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Andy Kuo wrote: >> Hi list, >> >> I'd like to have the callers to listen to the advertisement (music on >> hold) before the agents answer them. So, I have wrapuptime=10 in >> queue.conf, but the call still goes straight to the agents without >> delay. >> >> > Andy -- > > wrapuptime is the number of seconds that Asterisk waits between the time > a agent hangs up with a caller and the next time that Asterisk sends a > call to the newly-available agent. > > "Wrap up time" gives the agent a few moments to complete his last call > and prepare for the next. > > What you need to do is use Playback() for your advertisement, then > Queue() the call. Otherwise it acts just as you said, provided an agent > is available. > > Barry > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.5 (GNU/Linux) > > iD8DBQFKltbjCFu3bIiwtTARAjE0AKCGFEchqYoGWyaeHqlIH+iNyzBKygCgqibn > X/gSnE7W7EHnwiUpRC1FLRs= > =pdMh > -----END PGP SIGNATURE----- > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2009 - October 13 - 15 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2009 - October 13 - 15 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
