> -----Original Message----- > From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users- > boun...@lists.digium.com] On Behalf Of Carlos Chavez > Sent: 23 October 2009 22:33 > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] IVR reports? > > On Fri, 2009-10-23 at 22:24 +0100, Magnus Kelly wrote: > > Hi all, > > > > I'm struggling with figuring out how to get management information > > with regard to where users are within a IVR system. Does anyone have > > any tips on reporting process available on where users are if call to > > IVR is disconnected or abandoned? > > > > What we do is build a string with all the options a customer has > pressed and append it to the userfield in CDR at the end of the call. > That way we can follow exactly where the customer was throughout the > call by parsing this string. > > -- > Telecomunicaciones Abiertas de México S.A. de C.V. > Carlos Chávez Prats > Director de Tecnología > +52-55-91169161 ext 2001
[Magnus] Excellent prompt, does this mean it's difficult to get a real time view? In the sense of using ivr as a complex queuing system with hold advertorial and then agents at last filter. By chance do you have a snipe of your dial plan that collects the info? Thanks _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
