Agent 1 could park the call and have agent 2 pick it up from the lot.
_____ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Miguel Molina Sent: Monday, October 26, 2009 12:00 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Cancel attended transfer Hi folks, I have a simple question regarding attended transfers. I have some queues where agents take calls and I have configured attended transfers between queues. That is, the agent dials the attended transfer extension that routes it to the aproppiate transfer queue where the second agent answers and they both talk for a while. Finally the transferrer leaves the call with *, connecting the client, which was in hold, with the second agent. Is there a way for the transferrer to cancel the operation and return to the original call? If the call is queued and the agent leaves with *, it would end up in a blind transfer for the second agent who takes the transferred call. Is there a feature that can be configured to do that? I'm using asterisk 1.4.22 on a production server. TIA, -- Ing. Miguel Molina Grupo de TecnologĂa Millenium Phone Center
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