You may want to make your WaitExten() wait for a bit longer than 3 seconds. ;) Doesn't give the user much time to listen to the greeting AND enter a 4-digit extension....
I have something like this in my dialplan and it works fine (sanitized, and some irrelevant parts snipped out). I have options 1, 2, 3, and 4 in the IVR, and all my user extensions are 2XX. Note that although I have my user extensions split out into a separate context, this isn't necessary for it to work. [COMPANY_ivr_main] include => COMPANY_internal ; Invalid extension handler; replay the options, skipping the greeting. exten => i,1,Wait(0.5) exten => i,n,Playback(pbx-invalid) exten => i,n,Wait(0.5) exten => i,n,Goto(ivr_mainmenu,restart) ; The root of the IVR menu exten => ivr_mainmenu,1,Answer() exten => ivr_mainmenu,n,Wait(0.5) exten => ivr_mainmenu,n,Background(COMPANY/thank-you-for-calling) exten => ivr_mainmenu,n(restart),Background(COMPANY/if-you-know-extension) exten => ivr_mainmenu,n,Background(COMPANY/otherwise-listen-to-options) exten => ivr_mainmenu,n,Background(COMPANY/for-product-support) exten => ivr_mainmenu,n,Background(COMPANY/for-sales) exten => ivr_mainmenu,n,Background(COMPANY/to-access-conference-bridge) exten => ivr_mainmenu,n,Background(COMPANY/to-access-company-directory) exten => ivr_mainmenu,n,Background(COMPANY/to-repeat-options) exten => ivr_mainmenu,n,WaitExten(60) exten => ivr_mainmenu,n,Hangup() exten => 1,1,FollowMe(COMPANY_productsupport) exten => 1,n,VoiceMail(1...@company,u) exten => 1,n,Wait(1) exten => 1,n,Hangup() exten => 2,1,FollowMe(COMPANY_sales) exten => 2,n,VoiceMail(1...@company,u) exten => 2,n,Wait(1) exten => 2,n,Hangup() exten => 3,1,Goto(COMPANY_conference,conf_mainmenu,1) exten => 4,1,Goto(COMPANY_directory,dir_mainmenu,1) exten => *,1,Goto(ivr_mainmenu,1) ; Internal extensions [COMPANY_internal] exten => _2XX,1,FollowMe(COMPANY_${EXTEN}) exten => _2XX,n,VoiceMail(${ext...@company,u) exten => _2XX,n,Wait(1) exten => _2XX,n,Hangup() Myles Wakeham wrote: > I have an Asterisk system setup for our small business, and its working > well. I posted to the list about a week or so ago, regarding having it > handle direct extension dialing, and unfortunately I'm not any closer to > solving this issue, so I was hoping someone might have a working example > of how to set this up they could point me towards. > > Basically I have everything EXCEPT direct extension dialing working. > What I mean by this is that a caller gets an ACD menu when they come > into the phone system, (1 for sales, 2 for support, 3 for customer > service, and 8 for directory of employees). > > I have setup extensions with 4 digit numbers, all beginning with 6 (ie. > 6001, 6002, etc.). I was hoping that I could capture the first digit > entered as a 6 which doesn't correspond with a menu option, and then get > the next 3 digits and dial the appropriate extension. Unfortunately > that's not working because the system isn't quick enough to process and > deal with additional digit entry without dropping a digit or two. > > I was told to use wildcard maskings like this _XXXX for the extension, > which I attempted over the weekend. Unfortunately the second I hit a > digit that wasn't in the menu options, it dropped the call. > > What I have that is working at the moment is this: > > ; Calls during business hours > exten => s,1,Set(TIMEOUT(digit)=1) > exten => s,n,Wait(1) > exten => s,n,Background(01-welcome_mod) > exten => s,n,WaitExten(3) > exten => s,n,Goto(ts_operator,s,1) > > ; User pressed 1 - sales > exten => 1,1,Wait(1) > exten => 1,n,Goto(ts_sales,s,1) > > etc > > What I need to know is what to change this to (exactly) so that it will > allow up to 4 digits to be entered, but on the first one being entered, > it is validated against the phone menu options. > > Does anyone have any example dialplans that show how to do an ACD menu, > with direct extension dialing supported as well they could point me towards? > > Myles > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users