To answer my own question :
I had the following in my dialplan : Queue(VC_support_queue,r)
The 'r' option replaces the moh with a dialtone...
I have now replaced the 'r' with 'R', so that there is moh and a
ringtone when an agent is ringing...
(source: voip-info.org)
However the caller keeps hearing music on hold in stead of a ring tone
when an agent's phone calls. Moh stops when the agents picks up.
So I'm not quite there yet. Any feedback is appreciated.
Jonas.
On Wed, 2010-01-06 at 15:43 +0100, jonas kellens wrote:
> Please can someone help me with my queue-problems ?
>
> When there is a member available for answering calls that entered the
> queue, the caller does not hear the musiconhold as defined
> "musicclass=default".
>
> What happens is that when a second caller enters the queue, the caller
> hears the ringtone for as long as the conversation of the first caller
> takes.
> It is as off there is nobody to pick up the phone, as in reality the
> queue member is busy with an other conversation.
>
> Jonas.
>
>
> On Mon, 2010-01-04 at 09:51 +0100, jonas kellens wrote:
>
> > Hello list !
> >
> > I have some configuration issues with queues, but I'm sure they are
> > minor and for someone who has already configured queues it could be
> > trivial.
> >
> > This is my queue configuration :
> >
> > [VC_support_queue]
> > musicclass = default
> > strategy = ringall
> > timeout = 20
> > retry = 5
> > wrapuptime=15
> > autofill=yes
> > autopause=no
> > maxlen = 0
> > setinterfacevar=yes
> > announce-frequency = 0
> > periodic-announce-frequency=0
> > announce-holdtime = no
> > ; announce-round-seconds = 10
> > ; queue-thankyou=
> > ;queue-youarenext = queue-youarenext
> > ;queue-thereare = queue-thereare
> > ;queue-callswaiting = queue-callswaiting
> > ;queue-holdtime = queue-holdtime
> > ;queue-minutes = queue-minutes
> > ;queue-seconds = queue-seconds
> > ;queue-thankyou = queue-thankyou
> > ;queue-lessthan = queue-less-than
> > ;queue-reporthold = queue-reporthold
> > ;periodic-announce = queue-periodic-announce
> > ; monitor-format = gsm|wav|wav49
> > ; monitor-type = MixMonitor
> > joinempty = strict
> > ; leavewhenempty = yes
> > eventwhencalled = no
> > ; QueueMemberStatus
> > eventmemberstatus = no
> > reportholdtime = no
> > ringinuse = no
> > memberdelay = 0
> > ; timeoutrestart = no
> > member => SIP/VCsupport,1,Jonas
> > member => Agent/VCjoeri,2,Joeri
> >
> > First problem :
> >
> > Although there is nobody in the queue, the caller is still inserted
> > into the queue :
> >
> > vps2301*CLI> queue show
> > VC_support_q has 0 calls (max unlimited) in 'ringall' strategy (0s
> > holdtime), W:0, C:0, A:2, SL:0.0% within 0s
> > Members:
> > Jonas (SIP/VCsupport) with penalty 1 (Unavailable) has taken
> > no calls yet
> > Joeri (Agent/VCjoeri) with penalty 2 (Unavailable) has taken
> > no calls yet
> > No Callers
> >
> > [Jan 4 09:34:40] -- Executing [...@center:2]
> > Queue("IAX2/zoiper-5307", "VC_support_queue|r") in new stack
> >
> >
> > Second problem :
> >
> > When a caller calls in and there is someone available in the queue,
> > there is no music-on-hold while the caller waits. When the caller is
> > directed to the agent there should be a ringtone indicating that the
> > agent is called, but it stays silent. No music on hold, no
> > ringtone... (this is a SIP-channel)
> >
> >
> > Thank you for pointing out the misconfiguration.
> >
> >
> > Kind regards,
> >
> > Jonas.
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