Maybe I'm saying something stupid, but I thought this was what shared_lastcall would do with a leastrecent strategy.
; shared_lastcall will make the lastcall and calls received be the same in ; members logged in more than one queue. ; This is useful to make the queue respect the wrapuptime of another queue ; for a shared member ; shared_lastcall=no I did not really try it, just read the docs. l. 2010/1/20 Steven Alligood <st...@bluehost.com> > This email is not a question, but a potential solution to any who have had > the same issue I have faced. > > If you have agents logged in to multiple queues at the same time, Asterisk > does not handle the answering of those queues in any set order or sequence. > It has no way of prioritizing calls in between the shared queues, to > guarantee that the queue with the call that has the longest hold time will > be answered next. > > If Asterisk is configured with several queues and all queues have calls > waiting, when an Agent becomes available, Asterisk randomly picks the queue > that will be answered next. This can be a problem adversely affecting > service levels since the queue with the call having the longest hold time > may be essentially ignored for several cycles of available agents. > > To fix this issue, we had a custom patch written for the 1.4 branch. > Digium has decided to not include it in the 1.6 branch, so I am making the > 1.4 patch available for any who want or need it. It works well on 1.4.19.1, > but I have not tried it on anything after that (I am currently running 1.6 > and have the issue back again). > > Questions are always welcome, though I may or may not have the answers, as > I am not the coder, just the asterisk admin. > > As always, if you need it/ want it in your production systems, it would be > good to send an email to Digium letting them know that. > > -Steve > > Patch at: http://mirrors.bluehost.com/asterisk > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Loway - home of QueueMetrics - http://queuemetrics.com
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