Hello list, I'm using an IVR where the caller chooses between 1. sales 2. support. When choosing 1 the caller is directed to the sales-queue when choosing 2 the caller is directed to the support-queue. Then the caller is directed to a free agent.
I notice in the CDR-rapports that the destination is always '1' or '2', namely the DTMF-digit that the caller presses. How can I get here the name of the agent or its number as final destination of the call ?? Kind regards, Jonas.
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