Hi, I've uploaded a new patch at https://issues.asterisk.org/view.php?id=16722which adds a new option to queues.conf. The new option is notpresent-penalty, which is an amount of seconds to wait before calling a agent that doesn't answer, again. This feature is especially nice if you are using penalties on members of a queue.
I would be very happy if someone could help me test this feature, and report back to the issue tracker. To test this feature, patch an asterisk-trunk source tree, set notpresent-penalty to for example 30 seconds, set up a queue with three members: penalty, member 0, member1 0, member2 1, member3 Then call into the queue, and the queue calls member1, either take the call, or neglect to answer it. He should now be unavailable for the next 30 seconds. When the other members phone rings (member2), neglect to answer this phone too. Now both agents in penalty level 0 should be unavailable, and the caller should be sent to member3. If this happends; test successfull. Håkon
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
