Hello, I have agents / queues working to the extent that agents can login, logout and I can send a caller into the queue and the logged in agent's phones will ring.
Maybe I've spent to much time googleing and reading and my eyes are crossing now, but what I am trying to do is this but cannot find any reference to it. 1. Xfer the caller into the Queue... If Noone is logged into the queue, the caller will be directed to a PSTN number instead (or extension, same thing) 2. Xfer the caller into the Queue... Agents are logged in, but the call times out for whatever reason, I would then like to have it go to an extension as in above 3. When say 6PM rolls around and all agents are gone I would like to automagically log them out just incase they forgot to. I will be happy with an answer for 1 and 2 - I can always use a big stick for #3 :) I did find a reference to adding a member "local" in queues.conf eg: member => local/[EMAIL PROTECTED],10 And have a context in extensions.conf like this [timeout] exten => s,1,Wait,1 exten => s,2,Answer exten => s,3,Playback(transferring_you_offsite) exten => s,4,Dial,IAX2/office/[EMAIL PROTECTED] Even with the metric of '10' to try and give the "local member" less preference it will give logged in agents like half a ring and then xfer to the "timeout" context right away. Any help, pointers would be greatly appreciated. Many thanks -bh -- ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program. -- This message has been scanned for viruses and dangerous content by the Bugs.Hamel.Net MailScanner, and appears to be clean. _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
