Sounds like the church has strayed from its core competencies and invited the money-changers into the temple.
Being the official asterisk-biz harbinger of God's wrath, I suggest an intensely commercial platform, for the meek shall inherit the Earth, not the 700 Club. Fight the power. -- Sent from mobile device On Mar 29, 2010, at 4:58 PM, Frank Church <voi...@googlemail.com> wrote: > I have been asked by my church to recommend a VoIP system which can do > the following. > > They do internet radio shows which are sometimes broadcast on radio. > > They are looking for a system which does the following for about 5 > agents, exactly as they have described it. > > 1. Take incoming calls > > 2. Put them on hold if there is no one to handle the call immediately, > or transfer them to an available agent > > 3. Take down their details, and number, (if this can be retrieved and > saved from the caller id, thats better) > > 4. Get them to hold on after taking their details if they still want > to hold > > 5. Call them back when the backlog is cleared up. > > I have a fairly good grasp of the hardware and programming part of > Asterisk, having compiled it more than a few times and implemented > A2Billing phone card and call shop system with it. > > But the type of software suited to the Call Center side is where my > knowledge gap lies. > > I am looking for solutions based on the usual Asterisk distributions > like AsteriskNow, trixbox, elastix etc, whether ready packaged or > requiring additional customization. > > > The matter of whether they will use soft phones, or regular phones > with headsets is also something to consider. Soft phones with good > GUI's may be preferred if more cost effective for them, although my > personal preferences are with hard phones. > > Any recommendations - the ease of software for the end users is the > main thing for me, and integration with the database for taking > customers details is the main thing for me. One of the distributions > with SugarCRM comes to mind here. > > Sorry for cross-posting, but ready made and commercially supported > systems are not ruled out, if they come within their budget. > > Regards > > > Frank Church > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users