Hi, we've just been able to find the problem. Apparently it was related to the
softphone. We've installed another one and the call is performed ok.
Thanks!
Anahi Ludueña
From: a_ludu...@hotmail.com
To: asterisk-users@lists.digium.com
Date: Wed, 30 Jun 2010 19:59:14 +0000
Subject: Re: [asterisk-users] Problem with extensions in IVR and queues
Ups, sorry, that CLI output is related to my other problem (the options of IVR
doesn't responde when the call is from landline or cell phone).
I'll put the correct CLI output...
Thanks,
Anahi Ludueña
From: a_ludu...@hotmail.com
To: asterisk-users@lists.digium.com
Date: Wed, 30 Jun 2010 19:50:00 +0000
Subject: Re: [asterisk-users] Problem with extensions in IVR and queues
This is the CLI output, the dialplan is the one that the Elastix creates when
somebody sets the followme... I don't know what part you want I post here...
Thanks,
-- Executing [4...@from-internal:1] GotoIf("SIP/9050-001185aa",
"0?ext-local|4010|1") in new stack
-- Executing [4...@from-internal:2] Macro("SIP/9050-001185aa",
"user-callerid|") in new stack
-- Executing [...@macro-user-callerid:1] Set("SIP/9050-001185aa",
"AMPUSER=9050") in new stack
-- Executing [...@macro-user-callerid:2] GotoIf("SIP/9050-001185aa",
"0?report") in new stack
-- Executing [...@macro-user-callerid:3] ExecIf("SIP/9050-001185aa",
"1|Set|REALCALLERIDNUM=9050") in new stack
-- Executing [...@macro-user-callerid:4] Set("SIP/9050-001185aa",
"AMPUSER=9050") in new stack
-- Executing [...@macro-user-callerid:5] Set("SIP/9050-001185aa",
"AMPUSERCIDNAME=CALLPBX") in new stack
-- Executing [...@macro-user-callerid:6] GotoIf("SIP/9050-001185aa",
"0?report") in new stack
-- Executing [...@macro-user-callerid:7] Set("SIP/9050-001185aa",
"AMPUSERCID=9050") in new stack
-- Executing [...@macro-user-callerid:8] Set("SIP/9050-001185aa",
"CALLERID(all)="CALLPBX" <9050>") in new stack
-- Executing [...@macro-user-callerid:9] ExecIf("SIP/9050-001185aa",
"0|Set|CHANNEL(language)=") in new stack
-- Executing [...@macro-user-callerid:10] GotoIf("SIP/9050-001185aa",
"0?continue") in new stack
-- Executing [...@macro-user-callerid:11] Set("SIP/9050-001185aa",
"__TTL=64") in new stack
-- Executing [...@macro-user-callerid:12] GotoIf("SIP/9050-001185aa",
"1?continue") in new stack
-- Goto (macro-user-callerid,s,19)
-- Executing [...@macro-user-callerid:19] NoOp("SIP/9050-001185aa", "Using
CallerID "CALLPBX" <9050>") in new stack
-- Executing [4...@from-internal:3] GotoIf("SIP/9050-001185aa", "1?skipdb")
in new stack
-- Goto (from-internal,4010,5)
-- Executing [4...@from-internal:5] Set("SIP/9050-001185aa", "__NODEST=")
in new stack
-- Executing [4...@from-internal:6] Set("SIP/9050-001185aa",
"__BLKVM_OVERRIDE=BLKVM/4010/SIP/9050-001185aa") in new stack
-- Executing [4...@from-internal:7] Set("SIP/9050-001185aa",
"__BLKVM_BASE=4010") in new stack
-- Executing [4...@from-internal:8] Set("SIP/9050-001185aa",
"DB(BLKVM/4010/SIP/9050-001185aa)=TRUE") in new stack
-- Executing [4...@from-internal:9] Set("SIP/9050-001185aa", "RRNODEST=")
in new stack
-- Executing [4...@from-internal:10] Set("SIP/9050-001185aa",
"__NODEST=4010") in new stack
-- Executing [4...@from-internal:11] Set("SIP/9050-001185aa",
"RecordMethod=Group") in new stack
-- Executing [4...@from-internal:12] Macro("SIP/9050-001185aa",
"record-enable|4010|Group") in new stack
-- Executing [...@macro-record-enable:1] GotoIf("SIP/9050-001185aa",
"1?check") in new stack
-- Goto (macro-record-enable,s,4)
-- Executing [...@macro-record-enable:4] AGI("SIP/9050-001185aa",
"recordingcheck|20100630-154030|1277926830.37214") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck
-- AGI Script recordingcheck completed, returning 0
-- Executing [...@macro-record-enable:5] MacroExit("SIP/9050-001185aa", "")
in new stack
-- Executing [4...@from-internal:13] Set("SIP/9050-001185aa",
"RingGroupMethod=ringallv2") in new stack
-- Executing [4...@from-internal:14] Set("SIP/9050-001185aa",
"_FMGRP=4010") in new stack
-- Executing [4...@from-internal:15] GotoIf("SIP/9050-001185aa",
"0?doconfirm") in new stack
-- Executing [4...@from-internal:16] Macro("SIP/9050-001185aa",
"dial|20|tr|4010") in new stack
-- Executing [...@macro-dial:1] GotoIf("SIP/9050-001185aa", "1?dial") in
new stack
-- Goto (macro-dial,s,3)
-- Executing [...@macro-dial:3] AGI("SIP/9050-001185aa", "dialparties.agi")
in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
dialparties.agi: Starting New Dialparties.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
dialparties.agi: Caller ID name is 'CALLPBX' number is '9050'
dialparties.agi: USE_CONFIRMATION: 'FALSE'
dialparties.agi: RINGGROUP_INDEX: ''
dialparties.agi: Methodology of ring is 'ringallv2'
-- dialparties.agi: Added extension 4010 to extension map
> dialparties.agi: got fmgrp_prering: 2, fmgrp_grptime: 20
> dialparties.agi: fmgrp_totalprering: 22
> dialparties.agi: found extension in pre-ring and array
> dialparties.agi: ringallv2 ring times: REALPRERING: 22, PRERING: 2
-- dialparties.agi: Extension 4010 cf is disabled
-- dialparties.agi: Extension 4010 do not disturb is disabled
> dialparties.agi: extnum 4010 has: cw: 0; hascfb: 0 [] hascfu: 0 []
dialparties.agi: ExtensionState: 4
dialparties.agi: Extension 4010 has ExtensionState: 4
-- dialparties.agi: Checking CW and CFB status for extension 4010
-- dialparties.agi: dbset CALLTRACE/4010 to 9050
-- dialparties.agi: Filtered ARG3: 4010
> dialparties.agi: NODEST: 4010 adding M(auto-blkvm) to dialopts:
trM(auto-blkvm)
> dialparties.agi: NODEST: 4010 blkvm enabled macro already in
dialopts: trM(auto-blkvm)
== Manager 'admin' logged off from 127.0.0.1
-- AGI Script dialparties.agi completed, returning 0
-- Executing [...@macro-dial:7] Dial("SIP/9050-001185aa",
"SIP/4010|22|trM(auto-blkvm)") in new stack
Really destroying SIP dialog '1544c4ea374acd44596154e42c848...@127.0.0.1'
Method: INVITE
== Everyone is busy/congested at this time (1:0/0/1)
-- Executing [...@macro-dial:8] Set("SIP/9050-001185aa",
"DIALSTATUS=CHANUNAVAIL") in new stack
-- Executing [...@macro-dial:9] GosubIf("SIP/9050-001185aa",
"0?CHANUNAVAIL|1") in new stack
-- Executing [4...@from-internal:17] Goto("SIP/9050-001185aa", "nextstep")
in new stack
-- Goto (from-internal,4010,19)
-- Executing [4...@from-internal:19] Set("SIP/9050-001185aa",
"RingGroupMethod=") in new stack
-- Executing [4...@from-internal:20] GotoIf("SIP/9050-001185aa",
"0?nodest") in new stack
-- Executing [4...@from-internal:21] Set("SIP/9050-001185aa", "__NODEST=")
in new stack
-- Executing [4...@from-internal:22] DBdel("SIP/9050-001185aa",
"BLKVM/4010/SIP/9050-001185aa") in new stack
-- DBdel: family=BLKVM, key=4010/SIP/9050-001185aa
-- Executing [4...@from-internal:23] Goto("SIP/9050-001185aa", "ivr-3|s|1")
in new stack
-- Goto (ivr-3,s,1)
-- Executing [...@ivr-3:1] Set("SIP/9050-001185aa",
"MSG=custom/CALL-English") in new stack
-- Executing [...@ivr-3:2] Set("SIP/9050-001185aa", "LOOPCOUNT=0") in new
stack
-- Executing [...@ivr-3:3] Set("SIP/9050-001185aa",
"__DIR-CONTEXT=default") in new stack
-- Executing [...@ivr-3:4] Set("SIP/9050-001185aa", "_IVR_CONTEXT_ivr-3=")
in new stack
-- Executing [...@ivr-3:5] Set("SIP/9050-001185aa", "_IVR_CONTEXT=ivr-3")
in new stack
-- Executing [...@ivr-3:6] GotoIf("SIP/9050-001185aa", "0?begin") in new
stack
-- Executing [...@ivr-3:7] Answer("SIP/9050-001185aa", "") in new stack
-- Executing [...@ivr-3:8] Wait("SIP/9050-001185aa", "1") in new stack
-- Executing [...@ivr-3:9] Set("SIP/9050-001185aa", "TIMEOUT(digit)=3") in
new stack
-- Digit timeout set to 3
-- Executing [...@ivr-3:10] Set("SIP/9050-001185aa",
"TIMEOUT(response)=10") in new stack
-- Response timeout set to 10
-- Executing [...@ivr-3:11] Set("SIP/9050-001185aa", "__IVR_RETVM=") in new
stack
-- Executing [...@ivr-3:12] ExecIf("SIP/9050-001185aa",
"1|Background|custom/CALL-English") in new stack
-- <SIP/9050-001185aa> Playing 'custom/CALL-English' (language 'en')
Really destroying SIP dialog '48d34342645adfa70265fa8e5291c...@xxx.xxx.xxx.xxx'
Method: OPTIONS
Really destroying SIP dialog '200bf37a463ff4bb5673ba4720cec...@xxx.xxx.xxx.xxx'
Method: OPTIONS
Really destroying SIP dialog '24d9c31a44a206f216d2c142338fb...@xxx.xxx.xxx.xxx'
Method: NOTIFY
-- Got SIP response 603 "Declined (no dialog)" back from YYY.YYY.YYY.YYY
Really destroying SIP dialog '42debf4b37838b98708590dc6e425...@xxx.xxx.xxx.xxx'
Method: NOTIFY
-- Executing [...@ivr-3:13] WaitExten("SIP/9050-001185aa", "|") in new stack
== Spawn extension (ivr-3, s, 13) exited non-zero on 'SIP/9050-001185aa'
-- Executing [...@ivr-3:1] Hangup("SIP/9050-001185aa", "") in new stack
== Spawn extension (ivr-3, h, 1) exited non-zero on 'SIP/9050-001185aa'
Anahi Ludueña
From: da...@debsinc.com
To: asterisk-users@lists.digium.com
Date: Wed, 30 Jun 2010 14:08:19 -0500
Subject: Re: [asterisk-users] Problem with extensions in IVR and queues
Can you post the dialplan section and CLI
output from one of these calls?
From:
asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Anahi Ludueña
Sent: Wednesday, June 30, 2010
2:05 PM
To:
asterisk-users@lists.digium.com
Subject: Re: [asterisk-users]
Problem with extensions in IVR and queues
Thanks Danny, but I don't know
what I should do to fix it...
Could you help me?
Anahi
Ludueña
From: da...@debsinc.com
To: asterisk-users@lists.digium.com
Date: Wed, 30 Jun 2010 10:33:31 -0500
Subject: Re: [asterisk-users] Problem with extensions in IVR and queues
Sounds like you are getting a “dial
without bridge” – asterisk dials x and make the connection, but because the
bridge doesn’t happen for what ever reason, the call disconnects like no one
ever answered.
From:
asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Anahi Ludueña
Sent: Wednesday, June 30, 2010
10:29 AM
To:
asterisk-users@lists.digium.com
Subject: [asterisk-users] Problem
with extensions in IVR and queues
Hi people,
we have some extensions which are included in the IVRs and/or queues.
Everything works fine, but the calls done from these extensions are hang up
after 30 o 35 seconds. If they are not included in the IVR or queues, the calls
are performed well.
Do you know if there is something else to set?
Thanks,
Anahi
Ludueña
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