I've been asked to implement the following transfer workflow in an asterisk system, and I'm not seeing an easy way to do the bolded steps below (steps 4 and 5 for those with a text-only email client):
1 - Put the call on hold 2 - Call the extension for the staff member needed 3 - Give them a rundown of the caller and situation *4 - Bring the caller on with the staff member the call will be transferred to 5 - The person transferring the call will recap the situation with the caller and staff member the call will be transferred to* 6 - Transfer the call and drop off without the call being dropped Now, the way things work now: 1 - Press the transfer button on the phone, putting the original call on hold. 2 - Dial the staff member needed. 3 - Explain situation. 4 - Press transfer button on phone again, transferring the caller to the staff member, removing yourself from the call entirely. Any suggestions? -- Thanks, --Warren Selby http://www.selbytech.com
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