On Wed, 2010-11-10 at 11:09 -0800, Todd Fulton wrote: > Hi All, > > I've got a realtime queue in place (strategy is "wrandom"), and have > added a member dynamically via "queue add member ". My agent shows in > the queue, but when he gets the call is not recognized as "In Use". > Here is the output from "queue show" prior to the call: > > *CLI> queue show > QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (0s > holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s > Members: > Todd1 (SIP/14153436...@jnctn) (dynamic) (Not in use) has taken > no calls yet > No Callers > > Here is the output when actually connected to the inbound caller: > > *CLI> queue show > QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (1s > holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s > Members: > Todd1 (SIP/14153436...@jnctn) (dynamic) (Not in use) has taken > no calls yet > No Callers > > If I make a second inbound call while the agent is still connected to > the first, the second call is also routed to the agent. Queue doesn't > appear know the agent is already busy. > > My question: doesn't the Queue application keep track of the agent's > interface status
Do you have "callcounter = yes" in your sip.conf?
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