Guys, Why is such contradiction between 2 AMI actions QueueSummary and Queuestatus? Look at LoggedIn of QueueSummary and Event: QueueMember. Also LongestHoldTime of QueueSummary does not give correct value.
------------------------------------- Action: QueueSummary Queue: retailBanking Response: Success Message: Queue summary will follow Event: QueueSummary Queue: retailBanking LoggedIn: 0 Available: 0 Callers: 0 HoldTime: 22 TalkTime: 231 LongestHoldTime: 0 Event: QueueSummaryComplete ------------------------------------- Action: Queuestatus Queue: retailBanking Response: Success Message: Queue status will follow Event: QueueParams Queue: retailBanking Max: 0 Strategy: rrmemory Calls: 0 Holdtime: 22 TalkTime: 231 Completed: 5 Abandoned: 4 ServiceLevel: 0 ServicelevelPerf: 0.0 Weight: 0 Event: QueueMember Queue: retailBanking Name: agent2 Location: SIP/1110 Membership: dynamic Penalty: 0 CallsTaken: 1 LastCall: 1292570332 Status: 5 Paused: 0 Event: QueueMember Queue: retailBanking Name: agent1 Location: SIP/1111 Membership: dynamic Penalty: 0 CallsTaken: 3 LastCall: 1292581231 Status: 5 Paused: 0 Event: QueueStatusComplete ------------------------------------- --AsteriskMan
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