On 13 January 2011 16:28, Jonas Kellens <jonas.kell...@telenet.be> wrote: > > > I actually found this : > http://www.voip-info.org/wiki/view/Asterisk+queue_log+on+MySQL > > But a second question : > > how can I know how long a caller stayed inside the queue untill it was > answered by a member ?? > >
The queue_log table contains exactly that information - Along with a few other events, it indicates when a caller joined a queue, and when an agent gets given the call. Take the difference between the 2 times and you have the number that you need. Cheers, Steve -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
