I thougth at same thing, but as you said "i think" i had the same doubt!
But thanks! as i said, we ar enot there in the project yet, so it will be an while still get there.. but i asked to see if it was possible cause it is an pre requisit! []'sf.rique On Tue, May 17, 2011 at 8:58 PM, Mike <l...@net-wall.com> wrote: > Hi, > > > > You would have to setup two queues, one “English” and one “portuguese”. > All agents are in the English queue, but only 2 are also in the Portuguese > queue. Give the Portuguese queue a higher Weight value and voilà (I think) > > > > Mike > > > > *From:* asterisk-users-boun...@lists.digium.com [mailto: > asterisk-users-boun...@lists.digium.com] *On Behalf Of *Henrique Fernandes > *Sent:* Tuesday, May 17, 2011 6:26 PM > *To:* Asterisk Users Mailing List - Non-Commercial Discussion > *Subject:* [asterisk-users] Queues.conf Language Agents > > > > Hello folks, > > I have a litle problem here, i did not run into this problem yet, but it > will be in the future! > > Let think! > > I have 8 agents, 2 of them speak english and Portuguese. > > Now i have many clients most of them speaking english... And we send all > users to the queue app. Now lets thinks all Agents are ocupied, and have 6 > other english speakers at waiting line end now one portuguese speaker gets > into to the line, is there an way that he "cut" the line and only be waiting > for those two agents? > > Did i was clear? Sorry but as you can see english is not my first language! > > Thanks to all! > []'sf.rique > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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