On 7/6/2011 4:36 AM, bilal ghayyad wrote:
Hi All;
I know that incoming calls for the agent can be recorded, but how I can let the
outbound calls for the agents to be recorded? I can determine the directory to
store the outbound calls of the agents to be other than the directory to store
the incoming calls of the agents?
Regards
Bilal
This is an example of what we do.
MixMonitor(crm/${STRFTIME(${EPOCH},,%B)}/${STRFTIME(${EPOCH},,%d-%m-%Y)}/${STRFTIME(${EPOCH},,%Y%m%d)}-${EXTEN:3}N-${UNIQUEID}-${CALLERID(NUM)}.wav,v(-1)V(2)b,)
What this does is save the recording in:
/var/spool/asterisk/monitor/crm/July/06-07-2011/ (Date in Euro format)
with name:
yyyymmdd-dialednumber-uniqueid-extensionthatdialed.wav
Warning:
I've seen 1.8 create the directory if it does not exist. Asterisk 1.4
will NOT create it. Don't know what 1.6 does with it.
Alex
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