> > > I'm looking to disable rejecting calls from my call center employees. > > They are using Polycom phones. Is there a way to either disable the > > reject/DND features on the Polycom phones (don`t think so) or have the > > Asterisk PBX ignore "Got SIP response 486 "Busy Here" back from > > 12.23.34.45" response from specific phones/SIP registrations and just > > keep on ringing? > > It is impossible for a SIP UAS to 'ignore' a '486 Busy Here' response. > SIP phones are not dumb devices like traditional PBX phones, they are > completely in control of their end of the call. If the phone sends a > '486 Busy Here' response, it has already dropped the call. > > It *is* possible to disable quite a lot of Polycom phone features via the > configuration file; I would suggest spending some quality time with the > Administrator's Guide (and ensure you are running 3.x software on the > phones) to find out if those features can be disabled. >
Thanks Kevin. The Polycom admin guide isn't new to me, but I have to admit I missed the relevant part, just found how to do this : voIpProt.SIP.use486forReject parameter. Unfortunately, that still leaves DND and the volume keys that cannot from what I can tell cannot be disabled, so call center agents can still pretend to work ;-) Regards, Mike -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
