Greetings, I'm have asterisk servers at about 10 sites, all using Polycom IP 450 phones. With one of my sites, we're having an issue where when a call is transferred, the MOH is not playing and all the caller is hearing is silence. The caller of course thinks they have been hung up on, but the call is actually still in progress and gets successfully transferred if they wait until the person answers.
I have researched online and even consulted our 3rd party vendor but no one seems to know how to fix it. Anyone have any advice? Any help would be appreciated. Thanks, Stivaro
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