On Saturday 29 Oct 2011, Raj Mathur (राज माथुर) wrote: > [snip] > Callers coming in from the PSTN (through the Dial server, over IAX2) > can also talk normally after an agent has picked up the call. > However, callers from the PSTN get the announcement and/or MOH > blanked out after a random period of time, typically 5-10 seconds. > This often happens in the middle of the queue position or thank-you > announcement. > > After the blanking out, the call is still alive, queue functions are > working, and if an agent picks up the calls s/he can talk normally to > the caller. However, blanking out of the MOH/announcement makes the > caller think that the call has been dropped, and they hang up before > an agent answers. > > Debug logs show that Asterisk is playing the MOH and announcement > files continuously even though the caller cannot hear them. > > Unable to figure out why the blanking happens ONLY on incoming calls > from the PSTN. Any help appreciated.
Further simplified the issue to an extension that just does: ... Answer() ... MusicOnHold(default) When called from the PSTN, the musiconhold blanks out after a few seconds, while it plays fine when the extension is called locally. Regards, -- Raj -- Raj Mathur r...@kandalaya.org http://kandalaya.org/ GPG: 78D4 FC67 367F 40E2 0DD5 0FEF C968 D0EF CC68 D17F PsyTrance & Chill: http://schizoid.in/ || It is the mind that moves -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
