Thanks Jim, I like that idea.
On Sun, Jan 8, 2012 at 12:42 PM, Jim Dickenson <dicken...@cfmc.com> wrote: > One way to deal with this is to have two queues. Give priority to the > original queue callers land in. Once answered put the call in to the second > queue. They will then be in the second queue in the order the agents > answered the first queue. > -- > Jim Dickenson > mailto:dicken...@cfmc.com <dicken...@cfmc.com> > > CfMC > http://www.cfmc.com/ > > > > On Jan 8, 2012, at 10:26 AM, Todd Routhier wrote: > > Version: Asterisk 1.8.x > > Question: Is it possible for an agent to answer a call from a queue, then > place the call back in the queue in the same position they were in? > > > Seems that the answer would be yes to the remove from queue, then place > back in by having the agent just transfer the call back to the queue but is > there any way to put them back in line where they were? > > The idea is that the owner of the queue doesn't want callers waiting on > hold without first having an agent at least answer the call and ask them to > please hold. What's the best way to handle this? > > Thanks in advance! > > --Todd > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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