I have some questions for anyone that can help. I discovered an email in the archives about someone adding an external call control router on WIndows 2003, but could not find a reference to the code. I wanted to see how far I could go with AGI scripts before having to modify the code.
I have been looking at AGI scripts and I think I have some of the answers to this, but here goes... What I need to do is the following: 1. Call comes into a pilot number. 2. A message is sent to a script indicating <uniqueid> has been queued. Included with this info is the calls profile information like DNIS, ANI, etc. 3. After some period of time, a script sends a message back to * to have the call (by uniqueId) routed to a specific extension on the switch. 4. When the caller or agent hangup, a message is sent to a script. My questions are as follows, (but before I begin; I know there is queueing and some ACD functionality in *, but I need to do this externally. I want the queueing decisions to be external because my central queue engine handles things like email, chat, etc as well as calls): In other words, can I send some message to * that will tell it to route a call in queue to a specific extension by a unique ID (because there may be los of calls queued). While the call is in queue, can I send commands to have different announcements played? If a call hangs up while in queue, is that a step in extensions.conf so I can call my script with that info? Thanks, Tom Schaefer _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users