Which version of asterisk are you using? I just have this in 1.4 and it works fine:

SIPAddHeader(Alert-Info: intercom);

-Dave

On 02/14/2012 08:10 PM, Mike wrote:
In case anybody was following this thread, or someone Googles it in the
future, here is the solution:

This worked fine with Polycom firmware 3.3x:
exten =>  s,n,SIPAddHeader(Alert-Info:<Ring Answer>)

For firmware 4.0+, apparently I needed to add info=, i.e.:
exten =>  s,n,SIPAddHeader(Alert-Info: info=<Ring Answer>)

Simple, yet quite obscure (for me at least).


Mike

-----Original Message-----
From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-
boun...@lists.digium.com] On Behalf Of Mike
Sent: Monday, February 13, 2012 10:17 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Polycom firmware 4.0.1 and paging

Thanks Dave, it at least gives me hope that my efforts aren`t wasted.

Mike

-----Original Message-----
From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-
boun...@lists.digium.com] On Behalf Of Dave Fullerton
Sent: Monday, February 13, 2012 9:39 AM
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Polycom firmware 4.0.1 and paging

On 02/10/2012 05:30 PM, Mike wrote:
Hi,

I just moved many Polycom phones from firmware v3 to 4.0.1b.
Anto-Answer simply stopped functioning. I can downgrade and make it
work, upgrading kills it again. There obviously is a difference in how
the newer firmware is treating this auto answer sip header.

Can anybody tell me if they have Polycom firmware 4.x.x working with
auto-answer/paging? Just so I know it's worth my time to investigate,
as opposed to knowing it`s a Polycom firmware bug? If so, did you have
to make any changes to the SIP header sent to make Polycom phones auto
answer?


I would second the others suggestions about rewriting the configs.
Polycom made extensive changes between 3.2 and 3.3, and I think they
made
a fair number of changes between 3.3 and 4.0.  I have two phones that
I've
upgraded to 4.0.1b for testing, a 550 and a spectralink 8440, and I
believe I have auto answer working as you describe. Here's the pertinent
snippet from my config:

<polycomConfig>
    <voIpProt>
      <voIpProt.SIP>
        <voIpProt.SIP.alertInfo
voIpProt.SIP.alertInfo.1.class="ringAutoAnswer"
voIpProt.SIP.alertInfo.1.value="intercom"
voIpProt.SIP.alertInfo.2.class="ringAnswerMute"
voIpProt.SIP.alertInfo.2.value="page"
voIpProt.SIP.alertInfo.3.class="autoAnswer"
voIpProt.SIP.alertInfo.3.value="silentanswer">
        </voIpProt.SIP.alertInfo>
      </voIpProt.SIP>
    </voIpProt>
</polycomConfig>

I have also added an<se.rt>  section to adjust the ringer and timeouts
for
these ring tones.

-Dave


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