Kevin,
You might have luck changing the callerid number so its not empty, that might
override the Anonymous label.
exten => 12345678,1,GotoIf,$[${LEN(${CALLERID(num)})} != 0]?3
exten => 12345678,2,Set(CALLERID(num)=0)
exten => 12345678,3, <Your code starts here>
Good luck!
Mark
On Feb 16, 2012, at 9:26 PM, Kevin Shanahan wrote:
> Hi,
>
> I'm trying to figure out why I can't pass through caller ID details
> that I set manually if the incoming call that I am forwarding was
> anonymous.
>
> Our reception staff need to know which number the client was calling
> in on so they can give the right greeting message when answering.
>
> E.g. I have the following in our dialplan for one reception number
> (similar for others):
>
> G_RECEPTION=SIP/1111&SIP/2222
>
> exten => 12345678,1,Set(CALLERID(name)=ORG1)
> exten => 12345678,n,Set(CALLERID(name-pres)=allowed)
> exten => 12345678,n,Dial(${G_RECEPTION},15,i)
> exten => 12345678,n,VoiceMail(12345678,su)
> exten => 12345678,n,Hangup()
>
> Normally this works great with the name "ORG1" and the client's number
> both appearing on the handset (Snom 320). However, if the caller had
> no caller ID this shows up on the screen as "Anonymous".
>
> Setting name-pres actually doesn't have noticable effect. I added that
> later when trying to find a solution.
>
> How can I make "ORG1" show up on the screen when the caller has no
> caller ID?
>
> TIA,
> Kevin Shanahan
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