So, I have this customer with a completely bizarr issue. She reports that on either of her shiny new Cisco 303g phone, calls are disconnected at exactly 12 seconds after taking caller off hold.
To be clearer: -Answers incoming call, can talk forever no problem. -Places caller on hold and can leave them there forever. -Picks up call and 12 seconds later, call disconnects. I am going to turn on some debug logs on our Asterisk box a bit later and watch the CLI as this happens to see if I can capture anything interesting but wanted to check with the list in the meantime. Other older Linksys/Cisco phone with slightly different model numbers don't have this issue and have worked phone for many moons :-) Never ran into this before, really puzzled. Google, searching the list archives etc, weren't any help. I am thinking this has to be the phones or some settings within. Two phones, same model on same network are doing the same thing. No way to easily get customer a different model phone to test with so I will have to test with softphones to see if removing the phones from the equation resolves the issue. Any help would be appreciated, thanks. --Todd
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