In general I would not use this for a "true" call-center with hundreds of agents, where it is the ACD's responsibility to route calls to agents and there are strict policies on agent behavior, but I'm sure there are a number of cases where this could be useful (eg small call centers, internal service desks, receptionists, etc...). Just my two cents, l.
2012/8/21 Olivier <oza_4...@yahoo.fr> > Hi, > > What about Queue logs ? How is a picked-up call logged ? > > Giving agents the capability to easily pickup a call, without beeing > logged-in, is a big change with both positive and negative side effects. > I would be curious to read opinions about that. > > -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com
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