Satish I believe you have the answer. See output below, where I have 1
call answered and 1 in the queue. Unfortunately, the average wait time
is very inaccurate. These two calls where placed within seconds of each
other. The one still in the queue has a wait time of 4:10, so the
average should be about 4 minutes.
-- Executing [812@LocalSets:1] NoOp("SIP/08000F3BE07C-0000000e",
"queue status") in new stack
-- Executing [812@LocalSets:2] Set("SIP/08000F3BE07C-0000000e",
"LOGGEDIN=1") in new stack
-- Executing [812@LocalSets:3] Set("SIP/08000F3BE07C-0000000e",
"READY=0") in new stack
-- Executing [812@LocalSets:4] Set("SIP/08000F3BE07C-0000000e",
"WAITING=1") in new stack
-- Executing [812@LocalSets:5] Set("SIP/08000F3BE07C-0000000e",
"STUFF=0") in new stack
-- Executing [812@LocalSets:6] Verbose("SIP/08000F3BE07C-0000000e",
"waiting: 1 calls in queue: 1 avg hold: 58 logged in: 1 ready: 0") in
new stack
waiting: 1 calls in queue: 1 avg hold: 58 logged in: 1 ready: 0
asset333*CLI> queue show sales
sales has 1 calls (max unlimited) in 'rrmemory' strategy (58s holdtime,
0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
SIP/mlcx500 (dynamic) (In use) has taken no calls yet
Callers:
1. SIP/mlcx450-00000003 (wait: 4:10, prio: 0)
On 09/27/2012 06:08 AM, Satish Barot wrote:
On Thu, Sep 27, 2012 at 2:39 AM, Mitch Claborn <mitch...@claborn.net
<mailto:mitch...@claborn.net>> wrote:
Asterisk 1.8.10.1~dfsg-1ubuntu1
Trying to build a simple announcement of the queue status.
QUEUEHOLDTIME is always zero. What am I doing wrong?
queues.conf
[general]
autofill=yes
shared_lastcall=yes
[StandardQueue](!)
musicclass=default
strategy=rrmemory
joinempty=no
leavewhenempty=yes
ringinuse=no
announce-frequency = 30
min-announce-frequency = 15
announce-holdtime = yes|no|once
announce-position = limit
announce-position-limit = 5
announce-round-seconds = 10
setinterfacevar = yes
setqueueentryvar = yes
setqueuevar = yes
[sales](StandardQueue) ; create the sales queue using the parameters
in the StandardQueue template
extensions.conf
exten => 812,1,NoOp(queue status)
same =>n,Set(LOGGEDIN=${QUEUE___MEMBER(sales,logged)})
same =>n,Set(READY=${QUEUE_MEMBER(__sales,ready)})
same =>n,Set(WAITING=${QUEUE___WAITING_COUNT(sales)})
same =>n,Set(STUFF=${QUEUE___VARIABLES(sales)})
same =>n,Verbose(waiting: ${WAITING} calls in queue:
${QUEUECALLS} avg hold: ${QUEUEHOLDTIME} logged in: ${LOGGEDIN}
ready: ${READY})
Regardless of how long a caller has been waiting in the queue, the
output is:
-- Executing [812@LocalSets:1]
NoOp("SIP/08000F3BE07C-__00000048", "queue status") in new stack
-- Executing [812@LocalSets:2]
Set("SIP/08000F3BE07C-__00000048", "LOGGEDIN=1") in new stack
-- Executing [812@LocalSets:3]
Set("SIP/08000F3BE07C-__00000048", "READY=1") in new stack
-- Executing [812@LocalSets:4]
Set("SIP/08000F3BE07C-__00000048", "WAITING=1") in new stack
-- Executing [812@LocalSets:5]
Set("SIP/08000F3BE07C-__00000048", "STUFF=0") in new stack
-- Executing [812@LocalSets:6]
Verbose("SIP/08000F3BE07C-__00000048", "waiting: 1 calls in queue: 1
avg hold: 0 logged in: 1 ready: 1") in new stack
waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1
QUEUEHOLDTIME and some other Queue variables will be set just prior to
the caller being bridged with a queue member and prior to the caller
leaving the queue. So have some calls answered in sales Queue and then
check the value for variable.
--Satish Barot
--
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