Tim, What version are you on? There is a specific upgrade path for pre 3.3.
Dw -- ringfree.biz Twitter: ringfreebiz 828-575-0030 On Dec 6, 2012, at 4:10 PM, "Tim Nelson" <tnel...@rockbochs.com> wrote: > I have a site with Polycom handsets on all the desks, mostly IP650s, some > IP550s, and some IP450s as well. > > I need to update the firmware on the IP450s. However, the firmware simply > won't load. > > The latest firmware (4.0.3 Rev F) supports all phones at this site, and was > downloaded from here: > http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html > > The phone pulls the firmware from the PBX via TFTP (as expected), but always > results in 'Error: Image is not compatible with the phone'. > > As a troubleshooting step, *ALL* firmware has been removed from the TFTP > root, and *ONLY* the new firmware placed there. So, is the Polycom firmware > matrix wrong about this phone/firmware compatibility, or am I missing > something? The bootrom has also been upgraded to the latest without any > problems. > > Thoughts? My head is getting sore from banging it on my desk... :/ > > Tim Nelson > Systems/Network Support > Rockbochs Inc. > (218)727-4332 x105 > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users