Here at our facility, we use QueueMetrics to analyze our call queues. One of its standard reports is Disconnection causes, where it does list Agent disconnected, Caller disconnected and Transferred as options.
If you wanted to try a hand at rolling your own solution to look at this, check out the following resources: Explanation of queue logs: http://www.voip-info.org/wiki/view/Asterisk+log+queue_log Location of queue logs: /var/log/asterisk/queue_log (these rotate, the newest is queue.log, older ones have a .X after them where X is a number). You are specifically looking for the lines in the log files with COMPLETEAGENT, COMPLETECALLER, and TRANSFER. You can trace any call by the second column as that is the unique identifier for a specific call. Queuemetrics (I do not have any association with them other than being a happy customer) http://www.queuemetrics.com Kevin Larsen - Systems Analyst - Pioneer Balloon - Ph: 316-688-8208 From: RSCL Mumbai <rscl.mum...@gmail.com> To: Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users@lists.digium.com>, Date: 01/10/2013 08:24 AM Subject: [asterisk-users] Call Disconnected by Caller or Agent Sent by: asterisk-users-boun...@lists.digium.com Hello, Can asteriskCDR logs tell me if a call was disconnected by the caller or the Agent ? My call flow is as follows: Caller Dials a DID >> Inbound Routes > Play Greeting > Call Enter Queue > Call sent to Dynamic Logged-in Agent(s) Thank you in advance. Best regards, Sans -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users