2013/1/25 Michael Keuter <li...@mksolutions.info> > > Am 25.01.2013 um 17:22 schrieb Olivier: > > > Hi, > > > > Let say that in a call center, callers are recognized and categorized in > 4 priority levels (priority 1 for Very Very Important Personalities, 2 for > VIP, and so on) before entering a Queue. > > How can you make sure a priority 2 caller is answered before priority 3 > callers, for instance ? > > > > I can think of several solutions but none really pleases me : > > > > 1. Have 4 different queues, set penalty value and let each caller enter > one queue depending on its own priority. > > I don't like this solution because I foresee editing stats for 4 queues > instead of one is harder. > > Just set the Queue_PRIO for that specific caller-type before you send them > all into the same queue: > > exten => s,n,Set(QUEUE_PRIO=10) > exten => s,n,Queue(test,tC,,,180) >
That's exactly what I was looking for. The strange thing is I couldn't find it mentioned in Queue app doc, if I'm not mistaken (but that's another story). Thank you very much. > > > > > 2. Iterate over each call waiting in the queue and insert new call with > Queue's position argument accordingly valued. > > I don't like this one because I'm afraid coding this won't be so easy. > > > > What would you suggest ? > > > > Regards > > > > > > > > -- > > _____________________________________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > New to Asterisk? Join us for a live introductory webinar every Thurs: > > http://www.asterisk.org/hello > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > Michael > > http://www.mksolutions.info > > > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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