Hello all. I'm having trouble resolving an issue with our Asterisk system that seems to have popped up recently (no one knows for sure when the issue started). I'm still somewhat of a Asterisk newb and have been tasked with administrating the system as the previous administrator has left the company.
Within asterisk, we have a Zap interface setup connected to a PRI that we have through a telco. We have a certain extension setup to forward to a users cellphone when the extension is dialed. This apparently is no longer working, an we receive the following message when dialing the extension: "The number you have dialed cannot be reached by the long-distance company you've selected. Please check the code and dial again, or call your long-distance company for assistance. P-U-A-M-I-2-3" This is what I see in the logs when this issue occurs (actual numbers redacted): Jun 15 13:05:59 VERBOSE[30232]: -- Executing Answer("Zap/1-1", "") in new stack Jun 15 13:05:59 VERBOSE[30232]: -- Executing Wait("Zap/1-1", "2") in new stack Jun 15 13:06:01 VERBOSE[30232]: -- Executing Goto("Zap/1-1", "pri-in-dids|XXXXXX3730|1") in new stack Jun 15 13:06:01 VERBOSE[30232]: -- Goto (pri-in-dids,XXXXXX3730,1) Jun 15 13:06:01 VERBOSE[30232]: -- Executing Goto("Zap/1-1", "menu-v2|s|1") in new stack Jun 15 13:06:01 VERBOSE[30232]: -- Goto (menu-v2,s,1) Jun 15 13:06:01 VERBOSE[30232]: -- Executing BackGround("Zap/1-1", "firstintro") in new stack Jun 15 13:06:01 VERBOSE[30232]: -- Playing 'firstintro' (language 'en') Jun 15 13:06:05 VERBOSE[30232]: == CDR updated on Zap/1-1 Jun 15 13:06:05 VERBOSE[30232]: -- Executing Dial("Zap/1-1", "zap/g1/1XXXXXX2222|20|tT") in new stack Jun 15 13:06:05 VERBOSE[30232]: -- Called g1/1XXXXXX2222 Jun 15 13:06:08 VERBOSE[30232]: -- Zap/2-1 answered Zap/1-1 Jun 15 13:06:08 VERBOSE[30232]: -- Attempting native bridge of Zap/1-1 and Zap/2-1 Jun 15 13:06:31 VERBOSE[30232]: -- Hungup 'Zap/2-1' Jun 15 13:06:31 VERBOSE[30232]: == Spawn extension (menu-v2, 4832, 1) exited non-zero on 'Zap/1-1' Jun 15 13:06:31 VERBOSE[30232]: -- Hungup 'Zap/1-1' I've contacted our PRI provider, however, they say that they do not see the call reach their system. To me, it would seem like the call is coming into our Asterisk system through our Zap interface on one channel, then attempting to leave the system through the Zap interface on another channel, and is failing to do so. Is there some sort of functionality I need to enable to facilitate this? (I'd rather wait till later to address the "why" this worked before and is no longer working) On thing I'll add, I can see where this DID work through what appears to be a SIP call -- although this would be a different situation as it comes through via SIP then leaves via the Zap interface vs. the call coming through Zap and then also leaving via Zap: Jun 3 09:59:09 VERBOSE[21021]: -- Executing SetVar("SIP/4851-a8e0", "oexten=4851-a8e0") in new stack Jun 3 09:59:09 VERBOSE[21021]: -- Executing SetVar("SIP/4851-a8e0", "extencid=4851") in new stack Jun 3 09:59:09 VERBOSE[21021]: -- Executing SetCIDNum("SIP/4851-a8e0", "4851") in new stack Jun 3 09:59:09 VERBOSE[21021]: -- Executing Goto("SIP/4851-a8e0", "extensions|4832|1") in new stack Jun 3 09:59:09 VERBOSE[21021]: -- Goto (extensions,4832,1) Jun 3 09:59:09 VERBOSE[21021]: -- Executing Dial("SIP/4851-a8e0", "zap/g1/1XXXXXX2222|20|tT") in new stack Jun 3 09:59:09 VERBOSE[21021]: -- Called g1/1XXXXXX2222 Jun 3 09:59:12 VERBOSE[21021]: -- Zap/1-1 is ringing Jun 3 09:59:12 VERBOSE[21021]: -- Zap/1-1 is ringing Jun 3 09:59:18 VERBOSE[21021]: -- Zap/1-1 is ringing Jun 3 09:59:23 VERBOSE[21021]: -- Zap/1-1 answered SIP/4851-a8e0 Jun 3 10:01:36 VERBOSE[21021]: -- Hungup 'Zap/1-1' Jun 3 10:01:36 VERBOSE[21021]: == Spawn extension (extensions, 4832, 1) exited non-zero on 'SIP/4851-a8e0' I'm not sure that the above is relevant, but thought I'd throw it out there. -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users