You need to do this when the call connects. If you can do this within a couple of seconds, this is usually "good enough" to be usable (that's what we do on the QueueMetrics agents pages). Thanks l.
2013/8/3 Timothy Smith <timotsm...@gmail.com> > Hello Folks, > > I am setting up a call center but we have few agents so one agent is > able to handle calls of different languages and different queues. For > the agent to identify the caller, I want a popup to appear as the > phone starts to ring with the caller's number, language (selected in > the IVR), Queue (sales, support etc) and any other information (e.g a > URL with parameters) > > I can send this information either via netcat (to a client such as > yac) to a Windows PC but the problem is I do not know when the caller > is about to be connected to the agent, so that I run the command. If I > wasn't using queues, it would be easy because I would run the netcat > command and then dial the user's extension. > > My Question is: Is there a way I can know when the caller is just > about to be connected to an agent (when the agent's SIP extension > starts ringing)? > > There are these settings setinterfacevar, setqueueentryvar, > setqueuevar in queues.conf but when can I use them? > > Have you guys been in this situation before? Any alternative solutions > (sending caller info to an agent)? > > I am using Asterisk 11 and Windows 7 PCs for agents. > > Thank you! > > Kind Regards, > Wilson > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users