Trying to figure out the best way to pull an active call out of a queue by unique id and put it on hold. I don't want to put it on hold on the agent's phone but I want it to be pulled away from the agent's phone and into Asterisk limbo somewhere. Shortly after I want to pull the same call out of limbo and redirect it back to either the same agent or another. I was thinking about call parking but, I think parking is more than I need and it potentially introduces more complications. I will be doing this through the manager interface on Asterisk 1.8.x. Any ideas, thoughts or help would be greatly appreciated. Thanks in advance for any help.
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