On Mon, 9 Dec 2013 15:47:57 -0800 Bryan Anderson <shadow...@gmail.com> wrote:
> I have a call queue that rings about 15 users and they are wanting to > set it up so that the last person to answer a call doesn't ring on > the next incoming call. > > What would be the best way to handle this? I have been looking at the > strategies and none of those seem to be right for this. My current > thoughts are probably a macro that places a penalty on the user tell > the next call is answered. > > Any advice for this would be greatly appreciated. Wouldn't the leastrecent strategy work for that? It wouldn't absolutely forbid an agent from taking the next call, but it would make sure every other agent had priority. You could also add a large wrap up time, to ensure they never get a second call within a certain time period. -- C. Chad Wallace, B.Sc. The Lodging Company http://www.lodgingcompany.com/ OpenPGP Public Key ID: 0x262208A0 -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
