On Saturday 19 Jul 2014, Norman Molhant wrote: > I tried many things on our FreePBX box and found out > the problem seems somehow linked with the customer's > extension (or phone number), not his inbound route > (changing the latter has no effect on the problem). > > Creating a new extension with another phone number > would solve the problem (I tried it and it works), > but this customer wants to keep his current phone > number and when I tried deleting his extension then > creating a new one with his current phone number, > the new extension presented the same problem as the > previous one... > > Anyone knows what could cause such a problem and/or > how to solve it ?
You really have supplied incomplete information here, by neglecting to mention the actual extension number which is causing the problems. That would have had somebody onto it like a shot. What follows is an educated guess based on the most likely scenario according to the available information: Somewhere in your dialplan, probably in a section that has already been "helpfully" configured for you by FreePBX, the extension number you assigned to your customer has been appropriated for an echotest. I suggest to grep for (firstly) the extension number in question, and (if that does not work, perhaps because the echotest is a wildcard match aot a literal one) then search instead for 'exten[ ]*=>' (afraid that one will give you many more hits ..... you'll have to look through them yourself) under /etc/asterisk. Use the -R option to search subfolders as well. -- AJS Note: Originating address only accepts e-mail from list! If replying off- list, change address to asterisk1list at earthshod dot co dot uk . -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users