Hi Murthy, Short answer: Yes this kind of call center operation is quite common.
There are several different dialers available for this kind of activity via Asterisk (or one of the projects based on Astersik). Please let me know if you need help and I or the list can direct you to some of them. We have done it for some large and complicated applications, and offer it as a service it you like. Eric > Date: Sat, 1 Aug 2015 17:57:23 +0000 > From: Murthy Gandikota <murth...@hotmail.com> > To: "asterisk-users@lists.digium.com" > <asterisk-users@lists.digium.com> > Subject: [asterisk-users] Call Center > Message-ID: <col130-w54a2598d22c1738dc943a5c2...@phx.gbl> > Content-Type: text/plain; charset="iso-8859-1" > > Hi All > > Has anyone used Asterisk for a Call Center operation? What I mean is: > given a list of phone numbers, can Asterisk dial each number, play a > message and accept some DTMF? I ask because I am an employee of a > non-profit company based in San Diego, CA. I already evaluated Voicent and > Voxeo. The former has expensive licensing terms and the latter is not best > suited for a call center. I would appreciate your kind comments. > > Thanking you > murthy > >
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