Hello
I was wondering of it is possible to have Queue Agents with the same
priority (penalty) but with a certain order ?
So I have 20 Agents.
Agent 1 till Agent 10 has penalty 1.
Agent 11 till Agent 15 has penalty 2.
(only contacted if 1 -> 10 are busy)
Agent 16 till Agent 20 has penalty 3.
(only contacted if 1 -> 10 and 11 -> 15 are busy)
Within the range of Agent 1 till Agent 10, can I have a certain order in
these Agents in which they are rung ?? Like Agent 1 -> Agent 5 -> Agent
2 & 3 & 4 -> Agent 6 -> Agent 7 -> Agent 8 & 9 & 10.
I guess I need 'linear' strategy, but will penalty option still work ?
Thank you for your feedback.
Kind regards.
Jonas.
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